Kansas City Leader Dan Savino Talks About the AI Revolution

[00:00:00.000] – David Maples

Welcome back to another episode of the KC Leaders Podcast. And, Kansas Cityans, I’m really excited today to introduce Dan Savino, who is the Vice President of Artificial Intelligence.

 

[00:00:23.140] – Dan Savino

Senior Vice President.

 

[00:00:24.410] – David Maples

Senior Vice President!

 

[00:00:26.370] – Dan Savino

Somehow they gave me the title change.

 

[00:00:28.280] – David Maples

So Senior Vice President of Artificial Intelligence for Select quote, Kansas City is Kansas City based business, right?

 

[00:00:35.230] – Dan Savino

Yeah, it’s out of Overland Park.

 

[00:00:36.610] – David Maples

So a Kansas City based business here that’s been part of the fabric of Kansas City for many, many years now. So without any further ado, I’d like to thank Dan for being on the show today.

 

[00:00:46.140] – Dan Savino

I’m honored to be here. Thank you.

 

[00:00:47.540] – David Maples

So Dan, can you give me a little bit of information about your background and how you ended up in KC?

 

[00:00:54.140] – Dan Savino

I never ever thought I’d be in Kansas, I’ll tell ya that! I was working in the Bay Area. I worked for Intel for a while and then transferred over to SelectQuote. I wanted to be out of technology and SelectQuote had a wonderful opportunity for me. I thought I was selling life insurance for them. Got it. It was a fantastic place and I really enjoyed that role. Just over the years, worked up to become assistant sales manager and then a sales manager. Then right after that time, the majority of shareholders had been purchased by someone that lived out here. They said, Well, we need to start an office in Kansas City. We didn’t have a presence here. They said, Are you interested? I was kind of interested, but I never thought my wife would ever agree. I texted her. I said, Hey, they want us to move to Kansas. She said, Well, maybe we should think about it. It blew me away. We had a lot of discussions and we came to the conclusion that we wanted… What we were doing in San Francisco wasn’t sustainable. It was an hour commute each way, mornings and evenings, and it wasn’t the lifestyle we wanted. Ironically, it’s a little less expensive in Kansas, a little more affordable.

 

[00:02:22.400] – David Maples

Sure.

 

[00:02:23.160] – Dan Savino

10 years ago, January second. I’ll be at my 10-year anniversary, January second, I stepped off a plane at MCI and the ramp wasn’t working. They used those old tiny stairs.

 

[00:02:38.800] – David Maples

Oh wow!

 

[00:02:40.850] – Dan Savino

It was minus nine that day. I thought, Oh, my God, what have I got myself into? Even though it’s cold in San Francisco, it’s not that cold.

 

[00:02:52.080] – David Maples

No, it’s never that cold.

 

[00:02:54.370] – Dan Savino

I’ve worked in sales and then somehow got roped back into IT.

 

[00:03:01.780] – David Maples

That was my question of you went from this IT infrastructure at Intel, you moved into sales roles for years, and now you’re back in the driver’s seat of the cutting edge of technology, artificial intelligence.

 

[00:03:16.940] – Dan Savino

Go figure.

 

[00:03:17.550] – David Maples

I was just curious, what have you found the most rewarding about that, about what you’re doing now in industry?

 

[00:03:24.480] – Dan Savino

It’s scary. It’s a scary time, I think, with AI, the potential and the consequences of it, my belief, will impact us tremendously. And so being at the frontier of that movement, which makes me excited and hope that maybe we can do it right. Maybe we can employ it safely, maybe securely, maybe responsibly. And so it’s incredibly powerful and I want to get it right. And so I’m excited that I even have an opportunity to even do anything with it and make a difference.

 

[00:04:10.470] – David Maples

There’s a lot there. And in fact, Selectquote, you host there’s an artificial intelligence club here in Kansas City, and you host at the Selectquote main offices. You host their meetup every month.

 

[00:04:23.030] – Dan Savino

Is that correct? I do.

 

[00:04:24.210] – David Maples

Yeah. So what made you want to do that?

 

[00:04:27.360] – Dan Savino

Early on, so about a year ago, I got excited about AI and was deep in technology and IT and development. I thought, Well, I want to bone up on this. I went, traveled a lot. I went to all the conferences that were out there that I could go to and schooled up on it. I think the discussion of AI was really taking place during that time. About six months ago, SelectQuote said, Hey, look, we want to take AI seriously here, and we want to give it the laser-focused attention that we believe it’s going to need. Dan, would you be interested in doing that? Leading that and I absolutely was because that was my passion. It’s just a nice segue into that and absolutely never thought I’d be doing this. Never thought I’d be in Kansas. Never thought I’d be doing the NAI. It just shows what a puts like me can actually… If someone like me could do this, the sky is the limit.

 

[00:05:36.590] – David Maples

Just to share with the listeners in Kansas City about what you’re doing, and I’ve been involved in the artificial intelligence space and my day job for a little while now. I just wanted to have you share some of the results you have had. Because I know there’s a lot of businesses out there who are saying, Hey, hold on in Kansas City. Maybe I should wait and see, etc. Would you share some of theit. Would you be wanting to share with the audience some of the success results.

 

[00:06:02.220] – Dan Savino

You’ve had? Sure. So really, we’re looking at quick wins, low hanging fruit. And so not complicated stuff, but looking where we could employ AI and Select quote has several very successful call centers. And one of our, as should be, greatest expenses are our employees. And so we wanted to throw AI into that mix and use it to save people time on the phones, maybe pick up calls that we didn’t have the resources to handle. Our business is secular in nature, depending on our divisions. And so it makes it a little more challenging for us to staff appropriately because we might get hit with a big influx. And what do we do with those overflow calls? And so to be able to have the ability to scale up and down very rapidly with using AI would be really important. So we identified generative voice as something that we really wanted to get into. Got it. And so for the last four months, we’ve been heads down. And certainly, this is not… I’m not taking credit for this at all. We have some brilliant engineers. Eric Marshall, our Director of AI, absolutely blows my mind every time I talk to him.

 

[00:07:20.320] – Dan Savino

They were heads down developing generative voice bots. We didn’t know what would happen. We put some out there 60 days ago. A couple of days ago, I asked. I was getting ready for the KCAI Club. I wanted to share what the results were. We knew that it was working, but sometimes you’re so focused on the tree, you don’t really get the view of the forest there. I had the engineers pull, Okay, how many people are we talking to? How many hours have we talked? They gave me the numbers and I said, That’s obviously wrong. Please go back. After three times, I finally believe the numbers, we’ve talked to, at this point, it’s much more. But as of a couple of days ago, last 60 days, over 165,000 successful clients have, so I quote, engaged and spoke, held the full conversation with AI, with our internal AI unit. It equated to more than 26,000 hours of talk time. And today is our busiest day of the year. Right now, our bot is starting a new conversation, actually holding multiple simultaneous conversations, but it’s starting a new conversation every four and a half seconds.

 

[00:08:43.030] – David Maples

Wow.

 

[00:08:43.990] – Dan Savino

It picks up and it starts. And it allows us to serve our clients better. This translates into enormous savings, over a million to in the last couple of months. That for us was stunning because we are just getting started. Our plan, our roadmap involves a lot more that we really think is achievable, will only produce even better results.

 

[00:09:15.250] – David Maples

I wanted to talk about that a little bit because there’s a lot of myths around AI right now. I understand the it bleeds, it leads thing. We focus on the negative, the job. There will be some job displacement, obviously. Anytime the new technology is introduced, some people move into new fields. But from a consumer standpoint side, you’re talking about these calls are being answered faster and at a better clip. I don’t know many people who love waiting on hold.

 

[00:09:41.630] – Dan Savino

No one does. Not many more people like talking to chat to these virtual bots either. We needed to really field something. I am the worst when it comes to these bots. I will hang up if I reach one normally. We needed to have something a little better and… And so we employed some really cutting edge technology developed by 11 labs, and grabbed Whisper from OpenAI and pulled that in so we could understand what was happening on calls a little better. And some of the stuff that these engineers are fielding now, I’ve never heard anything like it. We have a unit that will be filled in February that will absolutely blow people away when they hear it. Some amazing advancements are being made in that field.

 

[00:10:34.660] – David Maples

In this particular case, it’s not just about the savings and everything else, but you’re actually serving your clients better and in a way you couldn’t possibly have done six months ago. Correct.

 

[00:10:44.590] – Dan Savino

Yeah, they would have waited for 10 minutes on a day like this where all call centers, having to do with the product that we’re offering right now, are absolutely flooded. And so to be able to serve more people more effectively is just a stellar, stunning result.

 

[00:11:04.380] – David Maples

Overall, how are people responding to it? The people who are using it?

 

[00:11:10.880] – Dan Savino

I’ve been asked several times. We do track their sentiment, so we know whether or not they’re happy and overall, they seem pleased. We’re not getting people calling and complaining about it. But the proof is in the pudding because if they weren’t happy, they’d hang up and we wouldn’t see the results that we’re seeing. And so we think we’re doing a halfway decent job so far.

 

[00:11:33.210] – David Maples

I heard a study on Walmart spent a good bit of money several years back and they were trying to determine, I don’t want to misquote it, but I think it was how long will someone wait in the line in customer service? And they found that the maximum time people will wait is about 16 minutes. Just when they went through and analyzed all that, nobody wants to wait in customer service to return things, but it turns out 16 minutes is this critical mass point. And when somebody waits longer than that, that their dissatisfaction levels go through the roof, etc, they’ll get up and leave and they’ll just get fed up. They’ll sometimes not return the product. They’ll just leave it sitting there and just walk out. That overall sours the brand. I was just thinking about, I don’t mind call centers, I don’t mind customer service, but I hate it when they say your call will be answered in 45 minutes. I think that’s it. In a way, you’re giving people time back in their lives that they can go do other things.

 

[00:12:28.050] – Dan Savino

I look at it as if we’re going to give people time back, we want to do it in a responsible way and we want them to have a really good experience. I don’t want to put a crummy bot out in front of them and press one for yes or two for no and then not understand or comprehend. We’ve all sat in situations like that and they just get frustrated. So it really put a lot of onus on that team to deliver best in class results and to continue the iteration upon that because we’re not where we need to be yet, but we want to be.

 

[00:13:04.030] – David Maples

Yeah, but you’re at the beginning of the climb, right? We are. That’s the whole thing. Be imagine to see what you’ll see when you get reached the summit.

 

[00:13:10.930] – Dan Savino

Yeah. Well, that’s my fear for companies that aren’t really engaging with this technology because in a year, I expect my company to be much different than it is today. If I was waiting a year before I took these steps that we’re moving right now, I would be behind.

 

[00:13:28.780] – David Maples

So if you could put your finger on the most rewarding thing that you’ve done in the last six months at your job, what would it be?

 

[00:13:36.140] – Dan Savino

Actually just making that move into AI. For me, it’s been almost a restart of my career because it’s something I’m passionate about. And the fact that people give me money to do what I like doing, how could I be that lucky? That’s just amazing gift. And so, yeah, for me, it’s I love it. I’d probably do this if I won’t get paid. I hope no one in Select Quote is watching this. Anyways, but that, I’m excited.

 

[00:14:10.290] – David Maples

So Select Quote, Dan saying he doesn’t need more money.

 

[00:14:12.610] – Dan Savino

Not the truth. Not the truth. Ignore this.

 

[00:14:15.770] – David Maples

So in what other ways are you in, select quote, making Kansas City a better place to live, play, and work?

 

[00:14:22.430] – Dan Savino

Well, a couple of things. We host Kansas City AI Club. We’re going to be hosting the marketing, a Martech group next month, on how to move AI into marketing efforts. We give… Oh, yesterday I was at KCMO. Sorry, KCMO. Speaking at several classes about AI and senior and junior groups there. We’re trying to get out in the community more and more. Really, it is my belief. I really want Kansas City to have a say when it comes to AI. This doesn’t have to sit in San Francisco. It doesn’t have to live in New York. I mean, we’re halfway there. Seems to me like we’re a good meeting spot. I’d love to have the guys in San Francisco and the guys in New York to meet here and let’s have something happen here.

 

[00:15:17.870] – David Maples

That’s really funny that you mentioned that, Kansas City, if you’ve been watching the news, etc, it became listed as a tech hub. They did the analysis of technology in that country of companies on the cutting edge of software and technology. I think we came in at number 19, I think, is the one that was in Seattle and Austin, the top three. But we were the only one that, from a momentum standpoint, had a huge upswing. It said the momentum in Kansas City is a six out of all the technology places in the country. It looks like things are moving in the right direction here, and I think that’s exciting. It is. Maybe we could bring the people together from San Francisco.

 

[00:15:58.730] – Dan Savino

If I was an engineer, and I did live in San Francisco, it’s hard. They make a lot of money, but they have to make a lot of money. Because it’s so costly to live there. I could say I’ve had that experience moving from the Bay Area or a place that’s expensive to a place that’s just affordable. It’s an enormous difference. I had boys, I had kids when I made that move and I wanted a different family life. I wanted to have the opportunity to see them. I don’t want to have to wait an hour to get home. And if they were sick, I didn’t want to be far away from them or anything like that. And so for them, being able to spend more time with them in a community that was more, I want to say more, but it’s very family centric here. You have a different vibe. I’ve always heard this vibe about the Midwest thing. Like, Oh, the Midwesterners are so much different than guys out in California or whatever else. Didn’t really get it until I was here. I think it’s just that it’s a very personable feeling, welcoming thing. When I moved out, I came out here.

 

[00:17:13.590] – Dan Savino

My kids are still in school. My wife was out in California and we did the whole… I’d go back every other week to see the family and took them six months to migrate out here. That six months I was here by myself and I was so amazed. If I was in the Bay Area, no one would say boo to me. I got invited left and right to more dinners than I could ever go to. People watched out for me. It was interesting and I wouldn’t have had that. I don’t think I would have elsewhere. It really made it. It was an endearing thing for me. It made Kansas City a brighter place in my heart.

 

[00:17:53.050] – David Maples

Yeah, that’s exciting. That’s really cool. What are other unique opportunities or challenges that you see coming for Kansas City in the coming years?

 

[00:18:03.710] – Dan Savino

I think it’s hard sometimes, and it goes back to the very beginning. We have a lot of neat things happening out here, a lot of very innovative companies, but they’re little. And so if you’re little, you have to be more scrappy, which is great. But a lot of times you miss out on some opportunities that if you’re on the West Coast and those tech hub areas, it’s hard to get to track good talent sometimes. It’s very difficult. You feel a little disconnected or you might feel a little disconnected. My hope is that, and this is why we’re doing what we’re doing, we want to share, Hey, guys, this is possible. We can do this. I have coffee with people from the AI Club meetings all the time to create this atmosphere like, Hey, this is what I’m doing. What are you doing over there? Any pointers for what I’m doing? I’ve always been the beneficiary in meetings like that are typically coffees, because I’m picking their brains and they’re picking my brain too. I think that if we’re all doing that more and more and more, it’s going to just raise tech in KC.

 

[00:19:25.620] – David Maples

How do you approach collaboration and fostering unity within the community? You said that this technology, I mean, it’s an insurance company, but you’re in the technology seat. How do you foster bringing people together from these disparate things and helping Kansas City grow with that?

 

[00:19:45.680] – Dan Savino

Before I jumped in the AI, I did oversee all the development for the company, and we have more software things that we developed over the years that I can’t even remember. I think I made the mistake during those years in not engaging with Kansas more. Kind of kept what we were doing in-house, and rightly so in some cases, because obviously IP is very important for us. With AI, I didn’t have that ability because I needed to learn myself, right? I need to talk to a lot of people. In that exercise and doing that, I’ve learned so much more than I could have possibly thought I would have. And looking back two years ago, three, four years ago, man, I wish I had done the same thing because there’s so much more that I could have learned just by talking to people, just by networking with people, just by sharing ideas. You don’t have to share your crown jewels or your company or anything like that, but boy, just talking with others sparks all kinds of creative avenues that you could take.

 

[00:21:03.660] – David Maples

Absolutely. Can you share with our audience, can you share a personal experience or lesson that has significantly shaped your career or perspective?

 

[00:21:12.520] – Dan Savino

We were given a task a few years ago to develop something close to AI. I wouldn’t quite call it AI, but I think most people might. And at the time, several of our engineers had just said, no, that’s not not possible. For about six months, I believed them. I got one guy that we hired and he looked at me and he said, Well, is that really important? I said, Yeah, it’s really important. He said, Well, I can handle that. Normally, I think I would have said, No, I want you to do other things. That’s a dead end. I’m glad I gave the guy a chance. What he was able to build was the way we use it nowadays. Right now, I can’t talk about it, but it’s an amazing bit of technology that has really been transformative in our company. I think that that taught me that everything’s possible. Really, it’s just an issue of passion, time, and money, and a combination of those varies. But I think the more or the takeaway for me from that, and I’ve really tried to imply it is, don’t say no. Don’t say it’s not possible. You could say, Hey, we’re not there yet.

 

[00:22:35.560] – Dan Savino

The technology is not mature enough, or it’s going to take me longer or teams go longer, or it’s going to cost us so much money, maybe it’s not worth it. But don’t discount things as quickly as I was for myself. I needed to not discount things as quickly as I previously.

 

[00:22:52.860] – David Maples

What is one actionable piece of advice you’d like to share with the listeners?

 

[00:22:57.480] – Dan Savino

Approach what you’re doing with a sense of curiosity. Constantly learn. You’d be surprised at the people that make a difference. They are the ones that are pouring through the YouTube videos trying to grapple with the problems themselves. I mean, they’re scrappy. I like me. I shouldn’t be in… I’m surprised. Every morning I wake up thinking, My God, I work in AI? What in the world? It’s impressive if you’re constantly having that learning mentality, questioning, don’t be afraid to ask the questions, be hungry, be curious. It’s those people that just go to work every day and you might see them at times, got that glassy-eyed stare and you know they’re there for their eight hours. That would be a miserable experience, existence for me. I think if you want to move your career forward. If you want to make a difference, you got to stay hungry. You need to be pressing. You need to be learning. You need to be asking the questions. Not be afraid to sound dumb. You could talk to the people I work with all the time. Half the time I ask stupid questions, but I’m asking the questions because I need that information. I’m not staying silent or trying not to.

 

[00:24:24.880] – David Maples

Aside from saying yes to having coffee with people, how do you personally stay connected and informed and engaged with the Kansas City community?

 

[00:24:37.270] – Dan Savino

When I moved out here, I got to go. I started to visit the Nelson Atkins on the weekends because it’s a big museum here. I didn’t have… My family wasn’t here, so the off weekends when I wasn’t traveling back, I was renting a room from a guy. The room was in the basement. His name was Louis. Really nice guy. But what are you going to do? Stay in Louis’ basement on the weekend? I don’t want to do that. That wasn’t fun. I was looking for things to do in Kansas City and the museum was there. A lot of times I would just go and enjoy the museum. A couple of years ago, I thought maybe they need some help there. You’ll find me on the weekends, manning a little booth in the Kirkwood Hall. I’ll be there and I’ll be helping people. Actually, the best thing, the most common question I get asked is, Where’s the restrooms? I’m really good. I know where all the restrooms are there now. But being able to get back that way. Harvesters is another one that I’m pretty active in. No, just getting engaged in things like that.

 

[00:25:55.160] – David Maples

What do you love most about Kansas City? And what have you found that makes it stand out from other places you’ve either been or lived in?

 

[00:26:04.570] – Dan Savino

Hands down the people. I don’t know how it worked out that way, but Midwesterners just have a little different, I think, a different work ethic, a different way of looking at the world maybe. The pace is a little different here than on either the Coast. And so maybe they have a little more time to reflect or be introspective on things, but they’re just so welcoming, so conscientious, super hard workers. I’ve just been super impressed with it. That’s what’s endured me, this Kansas.

 

[00:26:43.400] – David Maples

Are there any other local leaders or influencers in Kansas City who inspire you? And if so, who would they be and why do they inspire you?

 

[00:26:52.930] – Dan Savino

Sound like I’m sucking up here, but-.

 

[00:26:56.770] – David Maples

You can name drop, it’s fine.

 

[00:26:58.270] – Dan Savino

Yeah. My CEO, Tim Daoker. Nice guy, very personable, very fair, very level-headed. Sometimes with engineers, you’re sitting late night in early morning calls, and you’d be amazed at the things we get in arguments about the comma or the parentheses or whatever else. No, you should have this function or that function. Tim just approaches everything very calmly, very level-headedly. I wish I could have that ability and something I strive to have more of.

 

[00:27:37.720] – David Maples

How do you see the future of Kansas City and what role do you hope to play in that future?

 

[00:27:43.590] – Dan Savino

I think the future for Kansas City is extremely bright. One, I do think, I agree, I didn’t know about that tech where we ranked in tech, but I think that this is an attractive place to do technology. I think that we have a lot of companies here that desperately want to get in the game, that are starting to see and they’re realizing that maybe we don’t have to be on the Coast to be a tech company. Maybe we don’t have to employ people only there or we have to have a presence there because I think a lot of companies here gave up. Maybe they’re like, Well, we’re not on the Coast and we can’t afford it or whatever else. I don’t believe that’s the case anymore. I think we have an amazing talent. I know we have amazing talent. I get to work with them all every day and they are local. I think the more that companies see success from other companies in this market, the more they’ll dive into it. I think the sky is the limit for Kansas City.

 

[00:28:49.750] – David Maples

This is probably the most important question in the interview. The best barbecue in Kansas City. Who is it and where is it and why?

 

[00:28:59.230] – Dan Savino

You’re going to hate me.

 

[00:29:00.350] – David Maples

Don’t say you’re vegan.

 

[00:29:01.660] – Dan Savino

I am.

 

[00:29:02.010] – David Maples

Are you really? I am. I am. I am.

 

[00:29:04.960] – Dan Savino

Okay. So for me, it would be Joe’s KC barbecue because they had the Portabello Z-Man. How’s that?

 

[00:29:11.640] – David Maples

That is a very good answer. That is a very good-answer. We discovered early on, I’m not from here, but we discovered that all Kansas Cityans, whether they like barbecue or not, are very opinionated about their barbecue.

 

[00:29:22.930] – Dan Savino

Actually, that was the one thing that when I came out here, I was always introduced. This is Dan Savino. He’s from San Francisco. He’s a vegan.

 

[00:29:30.100] – David Maples

Well, that’s okay. We won’t hold that.

 

[00:29:34.130] – Dan Savino

Against you. That’s what I would do. I heard that.

 

[00:29:36.790] – David Maples

A lot. It’s totally a fun thing. So what steps would you suggest to someone who wants to make a difference in Kansas City? What would you say, Hey, do this.

 

[00:29:46.880] – Dan Savino

Get involved. Go out. Whatever your passion is, there’s probably a club out here for it. There’s probably an opportunity to volunteer or give back. Getting out there, networking, not being insular within a company, but actually trying to give back. I’ve been a beneficiary of that immensely. And it’s made Kansas City even… It’s endured it even more to me.

 

[00:30:18.860] – David Maples

Are there any local events or organizations that you would recommend to our listeners like, You need to know about this. You need to check this place out.

 

[00:30:26.660] – Dan Savino

Well, obviously, I’m a huge proponent of Nelson Atkins. I think their mission is just on spot. They execute so well at their events. Their collection is amazing. I can’t say enough good things about the work that they’re doing there with kids, with teenagers, young adults, elderly people. They’re firing all of Pistons right now and it’s just so impressive to me. I’m just the dude sitting in the at the desk at the Kirkwood Hall. Not many people there even know me, but I watch what’s happening there, and I’m constantly just amazed. And so hats off to that organization. I don’t know their board of directors or anything like that. I just play a little teeny part and am the beneficiary of all the work that they’ve done. And I see what they’re doing in the community every week. And it just really blows me away.

 

[00:31:25.490] – David Maples

How can our listeners get involved or support your initiatives like the AI Club or the other things you’re doing, or if they want engineering jobs, I don’t know.

 

[00:31:33.330] – Dan Savino

We’re constantly looking. So I would say come out to the KC AI Club. Hit me up on LinkedIn. We have several… I don’t know how many followers I have, 7, 8,000 people or something like that. Get engaged. Reach out to me. I’m not shy. I’d love to meet with people. I have a lot of people at Select Quote that would love to get engaged too. They feel just the same way as I do. We want to get out in the community. We want to make a difference. We know a thing or two about a thing or two and would be willing to share with people advice.

 

[00:32:12.250] – David Maples

Is there any last thought you’d like to leave with our listeners today?

 

[00:32:16.200] – Dan Savino

Yeah. The curiosity thing for me has always made a big difference. That has actually been probably the biggest, I guess, thing in my life. That being curious. I also say follow your passion because I haven’t always. I thought I was always a tech guy. And there was a time where I was like, I’m done with tech. I wasn’t. I got back into it. It wasn’t that that twisted my arm or anything like that. I gravitated to that. I would say if I had to do it over here, follow my passions a little more. Follow your passions. You’ll be surprised where it takes you.

 

[00:33:01.830] – David Maples

I want to give a hearty thanks to Dan Savino today for coming on the show and helping make Kansas City a better place to live, play and work. Dan, thank you so much for being on the show.

 

[00:33:12.960] – Dan Savino

Honor to be here. Thank you so much.

 

[00:33:15.380] – Producer

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